General Terms and Conditions

The following are the general terms and conditions applicable to all bookings. Any exceptions will be indicated on the apartment listing.

These terms and conditions govern the relationship between Housekepper, as the website owner, and those who make bookings with us (hereinafter, the CLIENT).

Payment Terms
Outstanding Balance: The outstanding balance will depend on the general terms and conditions of each apartment. Full payment must be made on our website via the payment gateway or by bank transfer to the account indicated in the booking confirmation. In any case, full payment must be received on the day of arrival at the apartment. You must not pay anyone without our consent, and you will receive instructions on both the apartment listing and the confirmation.
All-inclusive: The booking price includes water, electricity, and telecommunications.
Not included: Additional services that the client may contract.

Cancellation
For bookings with a standard or weekly rate, a 15% deposit is required at the time of booking, with the remaining balance due up to 7 days prior to arrival. Cancellations are free of charge up to 7 days before check-in; after this date, the 15% deposit will not be refunded.

For bookings with a non-refundable rate, 100% of the payment is required at the time of booking. In case of modification or cancellation, the payment will not be fully refundable.

Security Deposit
Bookings require a security deposit to be paid before arrival via credit card hold. This will be refunded upon departure if there is no damage to the villa or additional expenses incurred during your stay. In the event of damage, an assessment will be made, and the cost of repairs will be deducted from the deposit.

Cleaning
Each booking includes a mandatory end-of-stay cleaning service. For longer stays, regular cleaning services can be arranged. All apartments are equipped with sheets and towels. Guests are responsible for leaving the apartment in an acceptable state of cleanliness and order.

Number of Guests: It is forbidden to accommodate more guests in the apartment than declared in the reservation (except for children under 2 years old), unless expressly authorized and with prior payment of the price increase.

Use of the Apartment: By making a reservation on our website, the client and their companions agree to make proper use of the rented apartment.
Damage Caused: The client will be responsible for any damage caused to the apartment, except for normal wear and tear from everyday use. In case of lost keys, the client will be responsible for the costs of making copies and/or changing the lock.
Pets: Pets are not allowed.
Smoking Prohibited: Smoking is not permitted in the apartments, except on balconies or terraces.
Quiet Hours: It is very important to respect quiet hours, so we ask that you refrain from noisy activities between 10 pm and 10 am.

Events: Parties and the entry of non-guests are prohibited and will result in expulsion from the apartment. Civic behavior and proper use of the building's common areas are essential.
Breach of Terms: Serious and/or repeated breaches of the aforementioned conditions by the client or their companions will entitle Housekepper to demand immediate vacating of the apartment, without any compensation.
Check-in: Check-in to our apartments is from 4:00 PM.
Check-out: Apartments must be available for cleaning from 11:00 AM.
Booking an apartment on this website implies acceptance of these general terms and conditions, as well as the jurisdiction and venue of the courts of Santander.

Housekepper Privacy Policy
At Housekepper, operated by Housekepper Facility Services S.L., we are committed to protecting the privacy of our customers, users, and visitors. This Privacy Policy describes how we collect, use, share, and protect your personal information. By using our services, you agree to the practices described in this policy.

1. Data Controller
Data Controller: Housekepper Facility Services S.L.,
Address: Hernán Cortés 29, 2º A, Santander
Email: [email protected]
Telephone: +34 610 428 610
Website: https://www.housekepper.es

2. Personal Data We Collect
We collect and process the following types of personal data:
Identification data: name, surname, postal address, telephone number, email address, identity document or passport.

Booking details: booking dates, stay preferences, number of people, and other details necessary to manage the booking.
Payment details: processed through secure payment platforms; we do not store credit card information.
Preference and optimization data: details about guest preferences and data provided by owners to improve the property experience and performance.
Browsing data: information about the use of our website, collected through cookies and similar technologies, as described in our Cookie Policy.

3. Purposes of processing
We use your personal data for the following purposes:
Booking management: to process and manage bookings for our apartments, including confirmations, modifications, and cancellations.
Check-in and check-out: in compliance with legal requirements for traveler registration.
Customer service: to respond to your requests and resolve any issues.
Revenue optimization: to analyze and improve property performance through pricing recommendations and marketing strategies. Promotion and loyalty: developing promotional campaigns and loyalty programs, with prior consent.
Service improvement: analyzing preferences to improve our services and user experience.
Marketing: sending commercial information, with your prior consent.

4. Legal basis for data processing
We process your data in accordance with the following legal bases:
Performance of a contract: to manage your booking and stay in our apartments.
Compliance with a legal obligation: to meet guest identification requirements.
Consent: when we request your consent to send commercial communications.

5. Data retention
We retain your personal data for the time necessary to fulfill the purposes described in this policy, or until you request its deletion.

6. Data recipients
Your personal data may be shared with:
Booking platforms: providers such as Booking.com, Airbnb, etc.
Legal authorities: when necessary to comply with legal obligations. Service providers: payment processing companies, cleaning services, and other support providers.
Partner agencies: digital marketing agencies and analytics tools for optimizing bookings and promotions.

7. International Data Transfers
If your personal data is transferred outside the European Economic Area (EEA), we guarantee that it is done with appropriate safeguards, such as standard contractual clauses.

8. User Rights
You have the right to:
Access your personal data.
Rectify inaccurate data.
Erase your data when it is no longer necessary.
Restrict the processing of your data in certain circumstances.
Object to the processing of your data, especially for marketing purposes.
Data portability.

To exercise these rights, please contact us at [email protected]. We will respond within one month.

9. Data Security
We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, or destruction. These measures are reviewed periodically. 10. Changes to the Privacy Policy
We reserve the right to update this Privacy Policy at any time. We will post any changes on this page, indicating the date of the update.

Housekeeper Facility Services S.L.